Celcom Wireless T&Cs

Celcom Home Wireless is available for residential customers, above the age of 21, who register using their IC or Passport number.

You may subscribe to the service via Celcom Online Shop, Celcom bluecube and selected Celcom Certified Partners.

You may visit our Celcom website or the nearest Celcom bluecube to check whether your residency falls within the coverage area.

Celcom Home Wireless is only available with a modem and a SIM.

No, you are not allowed to purchase the modem on its own.

This plan does not support Calls and outgoing SMS.

No, you cannot use this service outside of the country.

If your modem is still under warranty (24 months), you can walk in to any Celcom bluecube and we can help you get it fixed or procure a replacement.

It’s a plug and play modem, therefore no installation is needed for this service. Read the E-user guide here.

No. You will not be able to bring this modem as it’s locked to your registered address.

You can call our customer care line or visit our nearest Celcom bluecube to update your new registered address.

Yes. Registration is subject to a RM100 deposit payment. However, for a Non Malaysian additional RM500 is required upon registration.

Deposit Payment will be off set in your last bill upon request of service termination. However, should there be a refund, it will be refunded after 30 days from the termination period.

Deposit Payment is payable via Cash or Credit/Debit Card.

No, Celcom Home Wireless is currently only available as a postpaid plan and cannot be converted to prepaid.

You may call our Customer Service Consultant at 1111 or 019-6011111 (Non Celcom numbers) for end-to-end service on any enquiries regarding Celcom Home Wireless

Please refer below for our plan offerings and fees:

The minimum subscription period is 18 months for Home Wireless Family Ultimate plan & 12 months for Home Wireless Family Lite plan from the activation date.

Yes, once your allocated Internet quota finishes, the speed will be slowed down to 512kbps until your next billing cycle. To continue the service at regular speeds, you may purchase the Add-On Internet plan.

You can purchase any of the following Add-Ons Plan Info below:

You can purchase Add On Internet Plan via Celcom Life App or Celcom Life Hub. Alternatively, you can call Celcom Customer Service to purchase the service.

Yes. You will be notified via registered email upon registration.

The Internet Add-On plan is applicable to all Celcom Home Wireless subscribers, not limited to Family Ultimate plan & Family Lite plan.

The Plus Daily Plan will be utilized first.

Yes. You can view the subscribed Internet Add-On plan via Celcom Life App or Celcom Life Hub. However, your Plus Monthly Plan quota will be added into your Base Plan Internet Quota

Any unutilized quota will be forfeited upon expiry of 24 hours for Plus Daily Plan or renewal of bill cycle for Plus Monthly Plan.

Yes. You will be notified via registered email upon registration.

Yes, once your monthly allocated Internet quota finishes, the speed will be lowered down to 512kbps until your next billing cycle. To continue the service at regular speeds, you may purchase the Add-On Internet plan.

7 Days Return Policy is for Celcom Home Wireless customers who want to cancel the contract within seven (7) days of registration. No monthly fee will be charged to the customer.

Every Celcom Home Wireless subscriber is automatically entitled to the 7 Days Return Policy. This applies to not more than 1 trial per customer with different addresses. If you wish to cancel your subscription, you must return the modem and all accessories in good condition as well as fill in the termination form within seven (7) days of service registration date. If you fail to return the device, a penalty of RM499.00 flat will be imposed or else the termination will not be completed. If the device is returned in bad condition, lost or a refusal to return the device to Celcom, the warranty of the device will be deemed void.

You can walk-in to any Celcom bluecube for service cancellation. Termination is subject to (i) within seven days from registration date and (ii) total usage within seven (7) days is lesser than 10GB.

You can view your usage via Celcom Life App or Celcom Life Hub.

Yes. RM100 will be refunded within thirty days period. Return of complete set is required to be entitled for a full RM100 refund. For any incomplete accessories returned, a RM50 penalty will be taken from the RM100 deposit payment.

Penalty will be incurred if you terminate and return the faulty/dented modem. The penalty is RM499.00.

Penalty will be incurred if you terminate without returning the complete set of accessories. The penalty is RM50.00. A complete set of accessories refers to adaptor, LAN cable and modem box. A breakdown of the penalty charges are as follows:

You can return at any Celcom bluecube and terminate the service within seven days (7) from registration period.

Upgrading/downgrading your plan can only happen after seven days (7) from the registration date.

Yes. An advance fee based on plan value of the subscribed package applies if your subscription tenure is less than six months. You will not be charged for change of plan if your subscription tenure is more than six months. The upgrade fee will be rebated in your next bill.

Advance payment is payable in form of Cash, Credit or Debit Card.

Yes. Downgrading is subject to an additional fee of RM50 which is not refundable. Downgrade fee will be charged to your bill.

Yes. You may upgrade or downgrade to new Home Wireless plan and it will be subject to your tenure of subscription. However, upon successful Upgrade/Downgrade to the new plan, you may not be able to change back to the old plan.

The remaining balance of the rebate will be carried forward to the new plan.

Any unutilized quota or active subscription will be forfeited upon change of bill plan.

You will be charged based on prorated bill for the previous old and new plan.

Your current contract will remain upon upgrade/downgrade

Maximum 1 transaction within 30 days cycle

You will receive your first bill on the second month of your subscription along with the package value. You will see a statement reflecting your monthly access fee plus a pro-ration of the access fee from the date of your registration to the date that you are billed and a processing fee of RM10. Additional charges and rebates will be reflected based on the offerings that are part of your package.

You may make the payment at any Celcom bluecube, our kiosk services or via online banking services such as Maybank2u or CIMBClicks.

You will receive 1 modem, 1 adaptor, 1 LAN cable, and 1 modem box.

The Modem has a warranty period of twenty four (24) months.

You will not be charged for the replacement of the modem during the warranty period due to damages caused by a manufacturing defect.

The modem remains as Celcom property throughout the contract period. For any termination within or beyond active contract period, upon full payment of service penalty or upon the expiry of the contract period, you may keep the modem. However, the modem usages is locked within Celcom sim card only.

You will be charged a penalty of RM499.00 with reducing balance if you choose to terminate your service before the end of the contract period.

You may request service relocation after 30 days from the registration date, subject to the availability of the service at the new location.

You may request for termination of your account. However, if you are still within your contract period, you will have to pay the penalty.

You will be charged a penalty of RM499.00 with reducing balance, which will be reflected in your final bill.

Yes, the modem and its accessories would need to be returned as the modem will remain as the property of Celcom and is on loan to the customer for the duration of the contract.

Yes, the modem ownership will be transferred to you once the contract expires. The modem, however, will be locked to Celcom network usage only.

Termination of service is available at Celcom bluecube only.

You will be charged a penalty of RM499.00 with reducing balance if you choose to terminate your service before the end of the contract period.