Easy Billing

How can I make payments for my Celcom bill?

You can choose to pay either through our Celcom Life App or the payment channels below:

  1. Celcom Life Hub
  2. Celcom Click & Pay
  3. Auto Billing
  4. Internet banking
  5. Self-Service Kiosk (SSK)
  6. Tele-banking
  7. Automated Tele Machine (ATM)
  8. Celcom Outlets / Other payment agencies
  9. e-Pay
  10. Contact Celcom Customer Service
  11. Pay Your Way
  12. JomPAY

How do I make online payments using Celcom Life Hub to pay my bills?

Just log on here

  1. Select My Bills from the menu and click Pay Now button.
  2. Select the amount that you would like to pay.
  3. Then click Pay Now button.
  4. Next, you will see Payment Method screen.
  5. Select your payment method, either Credit/Debit Card or Savings/Current Account.
  6. Fill-up the necessary payment details and click Make Payment button.

How do I use auto-billing to pay my bills?

You can sign up for Auto Billing via:

  1. Celcom Life Hub. Click on the Payment tab at the top of the page and select the Auto Billing Application in the drop-down menu and follow the steps accordingly.
  2. Self-Service Kiosk (SSK).

If your enrolment is processed 1 day before your bill date, your payment via Auto Billing will take effect on the next month's bill.
Your monthly deduction is 5 working days from your bill date.

How do I make online payments through Internet Banking?

You can choose to pay either through our Celcom Life App or the payment channels below:

  1. Celcom Life Hub
  2. Celcom Click & Pay
  3. Auto Billing
  4. Internet banking
  5. Self-Service Kiosk (SSK)
  6. Tele-banking
  7. Automated Tele Machine (ATM)
  8. Celcom Outlets / Other payment agencies
  9. e-Pay
  10. Contact Celcom Customer Service
  11. Pay Your Way
  12. JomPAY

What are the payment methods accepted at Self-Service Kiosk (SSK)?

Self-Service Kiosk (SSK) accepts payment by cash or cheque. Please ensure that all cheques are made payable to CELCOM MOBILE SDN. BHD.

You can also pay via Credit Card at our upgraded self-service payment kiosk with PIN-enabled feature at the following locations.

How can I pay my bills using Tele-Banking?

Just pick up the phone and call in to pay via:

How can I pay my bills at Celcom Outlets/Other Payment Agencies?

Simply walk in to any of these pay centres to pay your bills. There are over 1,000 counters all conveniently located nationwide:

For Cash Payments

  • Celcom and bluecube outlets
  • Pos Malaysia
  • TMpoint
  • AgroBank
  • Bank Kerjasama Rakyat (Bank Rakyat)
  • Bank Simpanan Nasional

For Cheque Payments, please make cheques payable to:

  • Celcom and bluecube outlets
  • Agrobank
  • Bank Kerjasama Rakyat (Bank Rakyat)
  • Bank Simpanan Nasional
  • Pos Malaysia - POS Malaysia Berhad

How can I make payment using e-Pay?

Our e-Pay payment system offers a powerful payment tool for your convenience. With these options, bill payment is now hassle-free. Save your time and pay your Celcom bills via E-Pay kiosks located at various petrol marts and convenience stores.

How can I pay my bills through Celcom Customer Service?

Please pay your bill through any of our Customer Service channel below.

How do I pay my bills using Pay Your Way?

Pay Your Way enables customers to pay postpaid bills using prepaid reload cards. With this service, you can pay your postpaid bills or your family and friends' postpaid bills anytime, anywhere. A 5% service fee will be charged to your bill based on your reload denominations.

Example:-
Postpaid Bill RM50
Pay via Reload RM50
5% Service Fee (charged into bill) RM2.50

How do I make an online payment via JomPAY?

With JomPay, you can pay your bills easily through your bank’s Internet or Mobile Banking service. Here’s how:

 

Note:
1 - JomPAY logo
2 - Biller Code (2881 for Celcom)
3 - Ref-1 (Billing account)

Is JomPAY FREE?

Yes, JomPAY is absolutely FREE for customers making bill payments.

Where can I find JomPAY?

JomPAY is available on all Internet and Mobile Banking services from 42 banks in Malaysia.

Do I have to register before making a payment with JomPAY?

No registration is required with JomPAY. However, you must have Internet or Mobile Banking access at one of the 42 banks. For more information on obtaining Internet or Mobile Banking access, please contact your preferred bank.

How do I pay with JomPAY?

It’s simple. All you have to do is to look for the JomPAY logo and Biller Code on your bill, log on to your Internet or Mobile Banking, and pay.

How long does it take for my payments to go through?

*A banking business day is a working day in Kuala Lumpur when all banks are open for business.

What is Biller Code?

A Biller Code is a unique number to identify a JomPAY Biller. Celcom’s unique Biller Code is 2881.

What is Ref-1? How do I to find it?

Celcom Billing account number. Ref-1 is printed next to the JomPAY logo on your bill. Just look for the JomPAY logo on your bill.

Is it possible to pay my bills using an overseas credit card?

Yes, it is possible. We accept overseas credit cards but only at these 4 bluecube branches:

  1. bluecube Taman Tun Dr Ismail
  2. bluecube Bansar
  3. bluecube KLIA
  4. bluecube Publika

What is Celcom Click & Pay?

Celcom Click & Pay is a new online payment channel where you can pay your bills easily via FPX or Credit/Debit Card (Master/Visa). This payment channel can be activated through a link that is provided in the SMS text message sent to you, by Celcom.

How do I make online payment via Celcom Click & Pay?

  1. Open the SMS text message.
  2. Click the Celcom Click & Pay link that is provided.
  3. Enter your mobile number at the Welcome To Celcom Click & Pay page and click NEXT button.
  4. You will receive OTP (One Time Pin) via SMS for verification.
  5. You will be redirected to the payment channel screen.
  6. Enter the amount that you would like to pay.
  7. Select your payment method, either Credit/Debit Card or Savings/Current Account.
  8. Fill-up the necessary payment details and click Proceed button.

What is the payment term amount for Credit Card via Celcom Click & Pay?

  1. Minimum payment is RM5 per transaction.
  2. Maximum payment is RM500 per transaction.
  3. Maximum transaction is 2 times transaction per day.
  4. Maximum amount is RM1000 per day.

Is Celcom Click & Pay FREE?

Yes, there are no charges for the transaction, but it will require Internet access hence mobile data charges might apply.

Do I have to register before making a payment with Celcom Click & Pay?

No, registration is NOT required for Celcom Click & Pay.

My number is barred, can I use Celcom Click & Pay?

You can use Celcom Click & Pay if your mobile phone has Internet access through Wi-Fi or Mobile Hotspot.

Can I use the same link to make payment in the future?

Yes, you can use the same link to make payment in the future.

If I want to pay for my family or friend, can I use the same link?

Yes. You can use the same link to pay for your family or friend. However, to complete the transaction you will need to get the OTP (One Time Pin) from your family member or friend; as it will be sent to their number.

Will I receive any notification if my payment is successful or declined?

Yes. You will receive a notification informing you whether your payment was successful or declined.

Can I open the Celcom Click & Pay link directly from my desktop/laptop?

Yes, you can also open the Celcom Click & Pay link from a desktop/laptop.

How can I check my latest bill?

These are the ways to check your latest bill:

  1. Celcom Life App
  2. Celcom Life Hub
  3. Dial *118*1*2#
  4. Celcom Contact Centre
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